FAQ
WHAT HAPPENS AFTER I PLACE MY ORDER ONLINE?
Once the order has been placed, you will receive a detailed e-mail of your purchase. B&C We reserve a period of 24 hours for any change of address or cancellation on the part of the customer before proceeding with shipping. All orders placed during weekends or holidays are processed during the next working day. Once the request has been processed, you will receive an email with the tracking number and a link to the delivery company's website.
HOW CAN I TRACK MY ORDER?
Once the request has been processed, you will receive an email with the tracking number and a link to the delivery company's website.
If the product your ordered is not in stock, you can check the date on our website or contact the customer service to get an update on the ETA
ONCE MY ORDER IS PLACED, CAN I CHANGE MY DELIVERY ADDRESS?
Yes, it's free within 24 hours: send an email to customer service with the order number and full address. We may be able to respond to this request free of charge if your shipment has not yet left our warehouse.
CAN I SET A DELIVERY TIME OF MY CHOICE?
The deliveries companies we work with only provide an estimated date, you cannot chose the day of the delivery.
WHAT HAPPENS IF I MISS MY DELIVERY APPOINTMENT?
If you miss your appointment, you will have to pay the redelivery charges.
IF I WANT TO RETURN AN ITEM, DO I HAVE TO PAY SHIPPING COSTS?
It depends on the reason for the return. For more detailed information, please consult our "Return Policy".
CAN I CANCEL MY ORDER BEFORE DELIVERY?
Yes. Within 24 hours to get a full refund. If the order is cancelled after leaving the warehouse, we will deduct the shipping and return costs from the total amount that will be refunded to you.
DO YOU OFFER ASSEMBLY SERVICE?
We don't unbox and remove packaging during deliveries
CAN I PLACE AN ORDER ONLINE AND PICK IT UP IN STORE?
Unfortunately, we do not offer this option for online purchases.
WHAT PAYMENT METHODS DO YOU ACCEPT FOR ONLINE PURCHASES?
Visa, MasterCard, AMEX, DISCOVER, PayPal, Coinbase, Diners club, Shop pay, Google Pay, Apple Pay, Interact
DO YOU DELIVER OUTSIDE CANADA?
Yes we ship to the US via boisetcuir.com
DO YOU OFFER FINANCING?
Yes, we offer financing from Paybright .For more details, please consult the link below : https://paybright.com
I HAD A TECHNICAL PROBLEM TRYING TO PLACE MY ORDER ONLINE. WHAT SHOULD I DO?
We invite you to contact our customer service, one of our agents will take care of you.
WHAT ARE THE OPENING HOURS OF YOUR CUSTOMER SERVICE DEPARTMENT?
You can reach our customer service from Monday to Friday from 9am to 5pm EST.
DO YOU OFFER THE SERVICE OF COLLECTING OR RECYCLING OLD FURNITURE?
Many charities, similar to Habitat, offer tax receipts for usable furniture that is in good condition. At this time, we do not offer the removal of old furniture. However, if your old furniture is usable and in good condition, you may consider donating it to the Restore (Habitat Québec) renovation centre near you. Habitat Québec's Restore renovation centre accepts a wide variety of lightly used items and the funds generated are intended to support Habitat construction projects in your region. Many charities, similar to Habitat, offer tax receipts for usable furniture that is in good condition.